Close Encounters of the Medical Kind
A huge managed care organization on the West Coast just now implemented a change in the delivery of medical services. After a decade of study, they have implemented a “proactive office encounter” checklist to improve a patient’s experience and outcome. Welcome to the party…but you’re late!
At OMCA we didn’t need a study to address this. Since 1994 we have understood that aggressive nurse case management is the key to patient involvement and teamwork coordination.
I guess I should have applied for a trademark, as we have been using “encounter” forms for over 20 years. It’s one of our key vehicles to document understanding, communication and compliance among doctors and patients.
Call us. We can do better encounters.
Posted in OMCA